At LumeAuto, we understand that choosing the right car modification accessories for your vehicle is an important decision. That's why we offer a hassle-free return policy to ensure your satisfaction.
Return Eligibility
* You may return any product within 30 days of the delivery date.
* Products must be in brand new, unused condition, complete with all original packaging and accessories.
* Please note that customized or personalized items are final sale and cannot be returned.
Return Process
1. Contact Us: Contact our support team within 30 days of receiving your order to initiate a return. Please have your order number and reason for return ready.
2. Return Authorization (RMA): We will provide you with an RMA number, which must be included inside your return package.
3. Packaging & Shipping: Carefully pack the item to ensure it is well-protected, including all original packaging materials, documents, and accessories. Please use a trackable shipping method to return the item to the address provided by our support team.
4. Refunds: Once we receive and inspect the returned item, your refund will be processed within 5-7 business days to your original payment method.
Vehicle Compatibility & Buyer Responsibility
* Pre-Purchase Verification: Due to variations in vehicle trims (e.g., some models are equipped with reflection-only plates rather than factory functional lights), our product pages clearly instruct buyers to strictly verify whether their vehicle is equipped with replaceable factory door lights before purchasing.
* Buyer Liability: Any incompatibility, fitment issues, or installation failures resulting from the buyer's failure to check their vehicle setup are the sole responsibility of the buyer.
Order Cancellation, Transit Interception & Refusal
* No Mid-Transit Interception: Orders are dispatched rapidly. Once an order enters the fulfillment stream or is handed over to the carrier, it cannot be intercepted, recalled, or canceled mid-transit.
* Cancellation & Restocking Fees: Cancellations for unfulfilled orders are subject to a 10% processing fee to cover warehouse retrieval costs. For orders successfully intercepted after shipment, a 15% restocking fee applies. If a cancellation is requested after shipment, the package must be delivered first and returned by the customer following our standard return process.
* Return Shipping Costs: Shipping charges are non-refundable. Unless the return is due to our error, the buyer is responsible for all return shipping costs back to our warehouse.
Condition for Refunds & Dispute Policy
* Physical Return Required: Refunds are strictly conditional upon the physical receipt and inspection of the returned items by our warehouse in their original, unused condition.
* Refusal of Delivery & Chargebacks: If a buyer maliciously refuses delivery, abandons the package, or refuses to physically return the merchandise while filing a payment dispute, chargeback, or PayPal claim, no refund will be issued. This policy serves as the official merchant defense for payment disputes.
Exclusions & Conditions
* Items showing wear, damage, or signs of installation are ineligible for return.
* Returns missing original packaging or accessories may be subject to a restocking fee.
Exchanges
If you wish to exchange an item, please follow the standard return process. Once we receive and inspect your returned item, we will issue a refund, and you are welcome to place a new order for the desired item.
